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What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Changing country of residence to one within the European Economic Area (EEA) If you're updating your country of residence to one within the European Economic Area (EEA), here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Published on Jul 2, 2025Updated on Nov 17, 2025169What's Options trading?
European options can only be exercised on its expiration date. OKX Options are European options. Option premium: the price at which an option is bought or sold. Options trading can be classified into in-the-money (ITM), at-the-money (ATM) and out-of-the-money (OTM), depending on the difference between the strike price and the price of the underlying asset.Published on Nov 19, 2024Updated on May 15, 202611USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on Oct 21, 2025Updated on Dec 18, 202514How do I buy crypto with Apple Pay?
This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that access also depends on the device and country supported by Apple Pay, and may differ from your verified country of residence with us. Apple Pay isn't supported on web or Android devices at this time.How do I buy crypto with Apple Pay? For the best experience, please add your card directly through the Apple Wallet app.Published on Jul 2, 2025Updated on Mar 2, 20265How do I buy crypto with Google Pay?
Buy with Google Pay is only available for Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that Google Pay isn't available on devices running iOS at this time. Access to this service is based on the phone device and model and the countries supported by Google Pay, which isn't related to the verified country of residence with us. You must hold either a Visa or Mastercard in your legal name as registered with us.Published on Jul 22, 2025Updated on Feb 4, 20264How to transfer crypto from Coinbase to OKX?
The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on Jun 26, 20257Supercharge your supercharts Terms & Conditions
OKX Europe Limited, a Malta limited liability company (“OKX EU”), which operates under the OKX brand, for Users who are residents of one of our approved operating locations within the European Economic Area. The Local Terms for such users can be found here. Aux Cayes FinTech Co. Ltd., a Seychelles registered company (“Aux Cayes”), for all other users eligible to access and use OKX’s Services.Published on Oct 1, 2025Updated on Apr 30, 202636Why hasn't my deposit been credited?
Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later.Published on Sep 1, 2023Updated on May 21, 202613,987What do I need to do when I change my country of residence?
If the logout exceeds 5 minutes, wait for the notification email before attempting to log back in. If the issue persists, please contact our customer support team for assistance. Account statements and history data Your account statements, trading history, and funding history won't be accessible for download after updating your country of residence across data centers. You may download your required account statements or historical records before proceeding.Published on Apr 10, 2025Updated on Mar 16, 2026627What should I do if facial recognition fails?
Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. If you have created a keyless wallet, before updating or uninstalling the app, kindly ensure that: You can log in to the Exchange account linked to the keyless wallet. You remember the password for your cloud backup.Published on Oct 11, 2024Updated on May 14, 2026500Why can’t I see or use my crypto balance?
The asset was executed via copy/lead trading (for example, the trade was placed under a follow trading arrangement), so the funds may still be allocated or settled in the copy trading system before reflecting on your main balance. Some blockchains use a UTXO model, where your balance is made up of discrete unspent outputs created by previous transactions. These outputs must be confirmed on the blockchain before they become available to spend or show in your balance.Published on Oct 14, 2025Updated on Apr 29, 20267What's demo trading and how do I use it?
By experiencing the process without the risk of losing real money, you can build confidence in your abilities before entering the real markets.Published on Dec 12, 2023Updated on May 21, 20261,003Event Contracts FAQ
Please refer to the specific event’s rule description before trading.Published on Apr 16, 2026Updated on May 14, 2026How do I convert my crypto?
Before you begin: Convert uses your Trading account balance. If your balance shows 0, your funds may be sitting in your Funding account — you'll need to transfer them to your Trading account first before you can convert. To move funds between accounts, refer to How do I transfer my funds?Published on Sep 3, 2024Updated on May 15, 20261,327How do I use the liquidation price calculator?
Select %Calculator located beneath the Buy (long) [crypto] Kickstart your calculation process Make sure you're in the PnL section on the pop-up and select Margin Buy or Margin Sell Select your type of margins Select the Margin mode Margin mode has to be selected to proceed to the calculation phase Insert your Leverage, Entry Price, Exit Price, and Amount Fill up the necessary details before proceeding to calculate the required margin, P&L, and P&L ratio Select Calculate for the result Calculate thePublished on Jul 3, 2024Updated on Apr 16, 202639