All
FAQ
Announcements
Product documents
How do I register an account on OKX?
Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?Published on May 23, 2024Updated on May 29, 202627,870How do I register as a market maker?
As we expect our Makers to have sufficient assets and sophistication to be able to provide legitimate, timely, and competitive quotes, we thoroughly vet potential Makers before accepting them to the platform. To sign up as a Maker, please reach out to your Account Manager if you already have an account, or fill in the form here if you are a new user interested in making markets. If we think...Published on Jun 23, 2022Updated on May 29, 202675Address type upgrade FAQ
Address book updates We've updated the address book with new Network scope and Token scope options, giving you more flexibility and control over which networks and tokens each saved address applies to. When you're making a withdrawal, the address book also automatically filters addresses based on the network and token you've selected. What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses.Published on Aug 26, 2025Updated on May 29, 2026859Supercharge your supercharts Terms & Conditions
OKX Serviços Digitais Ltda., a Brazil limited liability company (“OKX Brazil”), for users who are residents of Brazil and who registered on or after June 15, 2023 and migrated Brazilian users who registered before June 15, 2023. OKX Brazil will make the Campaign available to residents of Brazil. OKX SG Pte. Ltd., a Singapore limited liability company (“OKX Singapore”), for users who are residents of Singapore and who registered on or after October 13, 2023.Published on Oct 1, 2025Updated on May 29, 202636What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on May 29, 2026244How does insufficient permissions for TRON wallet addresses work?
User permissions for the TRON wallet address are assigned to specific wallet addresses. You'll need permission from the wallet address to make transactions. We aren't able to change permission settings. Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions.Published on Aug 20, 2024Updated on May 29, 2026227How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on May 29, 20264How do I submit my proof of address (POA)?
If you are required to complete Proof of Address verification, the system will usually send an email to your registered email address or display a notice in the app notification center in advance. You can select Verify now directly from the notification to proceed. Alternatively, you may upload your documents by tapping Verify now on the Identity Verification page in the app.Published on Sep 5, 2023Updated on May 29, 2026859How do I verify OKX's ownership and balance of the wallet address?
Check if the "From address" and "Recipient address" match the addresses in the ETH staking file. The "From address" and "Recipient address" are signed by OKX confirming ownership, and can be verified using the instructions from above From address Recipient addressHow do I verify the balance of OKX wallet reserves address?Published on Sep 26, 2023Updated on May 29, 20261,003USDG rewards program FAQ
It’s issued by Paxos Digital Singapore Pte. Ltd. (PDS) and designed to comply with the Monetary Authority of Singapore (MAS) stablecoin regulatory framework.2. How do USDG rewards work? With USDG rewards, you can earn up to 3.85% APY simply by holding USDG in your OKX Wallet. Your funds remain fully accessible — you can redeem or move them anytime without penalties. Rewards are designed to help users grow their digital dollar holdings passively and securely.Published on Oct 13, 2025Updated on May 29, 2026498How do I find my deposit address and tag/memo/comment?
Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on Aug 22, 2023Updated on May 29, 202669,951OKX x McLaren NFT Sweepstakes Terms & Conditions
To Find Out Who Won: If you are a US resident and would like information on who won prizes worth $25 USD or more, send a written request along with a self-addressed stamped envelope to One Sansome St, Suite 3500 PMB 6005, San Francisco, CA 94104. Requests must be received within 30 days after the Sweepstakes ends. Sponsor: The Sweepstakes is sponsored by OKX Technology Services Pte. Ltd., 12 Marina Boulevard, #36-01/02 Marina Bay Financial Centre, Singapore 018982.Published on Apr 25, 2024Updated on May 29, 2026607OKX API FAQ
Fill in the API name > Select Account and Purpose > Enter the IP address allowlist > Select Permissions > Enter the Paraphrase On the Web: 1. Log in to your OKX account > Go to your Profile and select API and connections > Create API key 2. Fill in the API key name > Select Account and Used for 3. Enter the IP address allowlist > Select Permissions > Enter the Paraphrase Note: IP addresses help secure your API key.Published on Sep 20, 2024Updated on May 29, 2026138How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
The address on the document should match the residential information you provided during your identity verification. The document must be in your name.Published on May 7, 2024Updated on May 29, 20261,115How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?Published on Aug 22, 2023Updated on May 29, 2026393