All
FAQ
Announcements
Product documents
TradingView Subscription Codes – Terms and Conditions
Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX, and users cannot claim any acquired rights to reuse the code.2.17.Published on Jul 23, 2025Updated on Sep 9, 20256I haven't received the verification code
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on May 22, 202633,133How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on May 19, 2025Updated on Mar 24, 202620DEX Referral FAQ
Self-referral Binding your own wallets to your referral code. Simulating multiple users through technical means. Other cheating behaviors Any attempt to undermine the commission mechanism.What are the consequences of violations? Penalties include: Permanent freeze of inviter privileges. Inability to create new referral codes. Loss of all commission earnings. All existing referral codes become invalid.Published on Dec 31, 2025Updated on May 13, 20264How do I protect my account from Trojan horse takeovers?
Display fake pop-ups You may see convincing prompts asking for two-factor authentication codes or other sensitive data.How does the Trojan horse take over our OKX account? If your OKX account is logged in on an infected device, or if you access your email, SMS, or Google Authenticator from it, the Trojan can capture your login credentials and verification codes. This includes the codes required to authorise actions such as withdrawals or security setting changes.Published on May 30, 2025Updated on Feb 5, 202614What's DEX Referral program?
To create your first referral code, go to the DEX Referral dashboard and select Create referral code to generate a custom code. Create your referral code You can create a custom referral code using 5–15 alphanumeric or numeric referral codes. Each wallet account can generate up to 100 referral codes. Once created, it can't be changed or deleted. For each code, you can set 0-20% invitee discount (whole numbers only) and the wallet bound to the code enjoys a service fee discount when trading.Published on Jul 21, 2025Updated on May 22, 2026367How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on May 15, 2026393How do I change my email?
Enter the code accordingly.Published on Sep 6, 2023Updated on May 22, 20264,153How do I migrate my email address or phone number to another account? (app)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on Aug 22, 2023Updated on Apr 17, 2026594How do I invite existing users to join the Affiliate Program?
Set up invitation code You can create a new invitation code or use an existing one to invite existing users.Note: Any invitation code can be used to invite existing users. To make it easier to track your invited users later, we recommend sticking to the same code each time.2. Get invitation link App: Go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link Web: Follow the same steps — go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link3.Published on Sep 27, 2023Updated on May 21, 2026How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on May 22, 202614,671How do I register an account on OKX?
A six-digit registration verification code will be sent to your email and you'll have 10 minutes to enter the verification code into the Enter your email code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Apr 27, 202627,809How can you protect yourself from a phishing attack?
OKX has launched anti-phishing code function. You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Apr 17, 20263,749OneFootball Credits Trade and Earn
Deposits by internal transfers and P2P transactions made by share link or qr code will be excluded. The deposit will be calculated based on the price of the eligible asset(s) at the time of deposit. If you deposit more than one eligible asset, your reward will be calculated based on the total eligible deposits.Published on Apr 9, 2026Updated on Apr 9, 202628How do I link an authenticator app?
Once your authenticator app is ready, select I've downloaded one to continue Use your authenticator app to scan the QR code, or manually enter the setup code in the authenticator app Note: As different applications may have different interfaces or settings, you may follow the instructions in your authenticator app Once you've added your OKX account to the authenticator app, select Continue Verify new authenticator app by obtaining the 6-digit verification code from your app and Confirm to completePublished on Aug 29, 2023Updated on May 21, 202616,384