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What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on Apr 20, 2026What's OKX Card?
We don't issue physical cards. 👉Learn more and apply for your OKX Card What's OKX Pay and how does it work with the OKX Card? OKX Pay is your digital dollar account built into the OKX app. With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on Mar 24, 2026Updated on May 14, 202695Affiliate FAQ
You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate? As an invitee, you might be recalled if you haven't made any deposits, trades, or logged in for over 180 days.4.Published on Dec 4, 2024Updated on Apr 6, 2026728Travel Rule FAQ (EEA region)
Starting 30 December 2024, we’ll need to collect additional information for certain crypto transactions for customers in the European Economic Area (EEA) region.How does the Travel Rule affect me? The Travel Rule applies to all crypto deposits and withdrawals. Select Submit to continue Travel Rule verification When you make a withdrawal or receive a deposit, you’ll need to specify whether the transfer involves a private wallet or a crypto exchange account.Published on Dec 17, 2024Updated on May 14, 2026629A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on Sep 25, 2023Updated on Apr 30, 20266,473How can I protect myself from scammers?
If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,226My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Note: this function is not available in certain regions.I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 1, 2024Updated on May 20, 20269How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on Mar 5, 2025Updated on Sep 10, 20254How do I use the custom interval feature?
to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature help mePublished on Mar 5, 2025Updated on Sep 10, 20256How to prevent phishing emails?
to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first. Contact OKX Customer Support directly if you're unsure Don't reply to the suspicious email or use the contact information inside it. Always use the official support channels listed on the OKX website.Published on Jun 24, 2025Updated on Dec 16, 20253OKX Web3 FAQ
Our Web3 services operate on a non-custodial basis, meaning users retain full control of their digital assets at all times.We don't take custody of any assets, do not initiate, process, intermediate, administer, or guarantee transactions, aren't a party to any transaction, and don't control the execution of digital asset transactions.2. Do we provide any financial or brokerage services? We don't provide financial or brokerage services.Published on Jan 19, 2026Updated on May 13, 2026108What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
By using Futures DCA, traders can take advantage of the Martingale strategy while minimizing potential losses.What are the risks to me? While the Martingale strategy can be a profitable way to trade, it's considered a risky trading strategy. There are three types of risks: risks related to market conditions, risks related to high leverage, and risk of liquidation.Published on Apr 3, 2024Updated on Jan 28, 202681What can help prevent P2P crypto scams and protect my assets?
Don't be intimidated by scare tactics: don't be alarmed by the scare tactics employed by scammers. Make a habit of gathering screenshots and concrete evidence of your interactions to support your dispute. Don't hesitate to walk away from deals if they're appearing suspiciously. Avoid transacting outside of our P2P platform: P2P crypto scams occur when scammers bypass a platform's escrow system and transact externally.Published on Sep 2, 2023Updated on Feb 12, 20261,463How do I buy crypto and earn rewards?
What happens if I miss a day or if I don't complete my buy orders by the end of the campaign? If you miss a day, don't worry, you won't lose your progress entirely. Once you earn your first €5 reward in BTC, your streak will simply reset to Day 2. You'll then need to complete 4 more daily buys to get the final reward. If there aren't enough days left before March 15, 2025, but you have completed your first qualifying buy order by March 11, 2026, you'll receive €5 in BTC.Published on Feb 19, 2026Updated on Apr 6, 20263What's funding rate and how do I use it?
The funding rate is a mechanism used in X-Perps markets to help keep the contract price closer to the underlying spot price.What's the funding rate for me? Funding isn't the same as a trading fee. It is a periodic payment mechanism between long and short position holders.Published on Apr 15, 2026Updated on Apr 20, 2026