All
FAQ
Announcements
Product documents
How do I avoid scams from off-site communication in P2P transactions?
If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on 11 Sept 2025Updated on 26 Sept 202516How do I stay safe from phishing SMS using the name OKX?
Below, you'll find a breakdown of how these scams operate, why they’re so effective, and what steps you can take to protect yourself and your crypto.What’s happening? We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name.Published on 9 May 2025Updated on 4 Mar 2026323How does futures spread trading work on OKX Liquid Marketplace?
How futures spreads are traded in crypto? Spread trading involves taking two futures positions in opposite directions: one long, one short. The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts.Published on 13 Mar 2024Updated on 10 Sept 20256What can I do if I trigger risk control?
What can I do to avoid triggering risk control? OKX has strict and comprehensive risk control standards. Therefore, all users must abide by the platform's relevant rules on fiat transactions to avoid triggering risk control. When trading on OKX, please avoid high-risk transactions, such as buying crypto on behalf of others, withdrawals for gambling purposes, off-site transactions, or assisting suspicious individuals online to launder money and score points.Published on 13 Sept 2023Updated on 14 May 20261,826How do I set a price alert?
If you have existing alerts, please select Create alerts How can I adjust the notification settings? On the App: 1. Tap Trade > Select the trading type at the top 2. Tap the three dots in the upper right corner 3. Go to Settings > Preferences > Trade notifications 4.Published on 30 Apr 2024Updated on 15 Apr 2026261How do I reset Two-factor authentication (2FA)?
If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails? Two-factor authentication can't be turned off. If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on 15 Sept 2023Updated on 22 May 20266,299Passkey FAQ
Go to Settings > General > AutoFill & Passwords and make sure Passwords is turned on and Authenticator is turned off.12. Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling.Published on 19 Mar 2025Updated on 28 May 2026132What's demo trading and how do I use it?
Access to market data: many demo trading platforms offer access to real-time market data and trading tools, allowing traders to gain a better understanding of the crypto markets and how they work.How do I use demo trading? Go to okx.com, hover on the Trade section and select Demo trading to launch the trading simulation mode page for the web version.Published on 1 Oct 2025Updated on 22 May 20263What's Satoshi test and how do I complete it?
How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds. If you select Private wallet, you’ll need to complete a Satoshi test as part of the verification process. Two options are available for the first step of withdrawal verification; select the appropriate one for you Select Next to begin the Satoshi test verification flow.Published on 28 May 2024Updated on 17 Feb 202665What's smart sync and how do I use it?
Go to the copy trading homepage and go to My copies. You can view details and copy trading PnL for the lead trader’s ongoing and historical positions Under My copies you can find the lead trader whose copy trade settings you want to edit.Published on 26 Feb 2024Updated on 12 Feb 2026436Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on 28 Sept 2023Updated on 14 May 20262,699Where do I find limits, fees and processing time details for cash deposit?
Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on 11 Apr 2026Updated on 11 Apr 2026How do I find the token unlocks feature?
What's the token unlocks feature? The token unlocks feature provides a clear and comprehensive timeline of when previously locked or vested tokens become available for trading, transferring, or other uses. Blockchain projects often implement token lock-ups to manage supply, prevent large-scale sell-offs by early investors or team members, and stabilize the market.Published on 4 Mar 2025Updated on 10 Sept 202515What's the Spot Grid bot and how do I use it?
The term grid refers to the intervals between trading levels where these orders are placed.How does the Spot Grid bot work and how do I set it up? Learn how to set up your bot below: A spot grid bot is designed to buy crypto at low prices and sell it at higher prices within a specified price range, aiming to generate incremental profits. When it's activated, it spends a portion of your allocated trading funds to buy crypto based on your set trading range and the current market price.Published on 29 Apr 2025Updated on 17 Nov 20251What's Smart Arbitrage bot and how do I use it?
Key in necessary details such as the investment amount and enable the OKSOL staking Select Create Strategy to activate Once you've activated the strategy, confirm the investment amount Confirm the investment amount How do I view my earnings? Go to the strategy details page You’ll see a breakdown of both arbitrage and staking rewards (if staking is enabled). Note: ETH staking rewards are distributed daily. SOL staking rewards are distributed every 3 days.Published on 22 Aug 2024Updated on 9 Feb 2026107