If you do not respond to any requests by the specified deadline, your account restriction may be extended or your account may be suspended until the required information is received.What can I do when my account is restricted? Once your account is restricted, you may still be able to: Log in to OKX View balances and transaction history Close open positions Submit any required documents or information Note: restrictions may vary depending on the specific scenario.

Why should I trade on OKX Liquid Marketplace? Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book.

Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling. Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID. Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses).

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

There are several reasons why the app may stop working or crash. Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.

Pay is moving to Simple mode, bringing everything together in one place. You’ll still enjoy all the features you love, including sending and receiving crypto, as well as shopping with crypto at GrabPay merchants. Update your app to start experiencing it.What does the new Pay home experience look like?Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once...

We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...

Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?

could still pose challengesHow do I use the hardware security key?

Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details. To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with...

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

The minimum deposit amount is set to ensure the financial efficiency and effectiveness of each transaction, avoiding management costs and fee wastage from small deposits. Transaction efficiency: The platform sets a minimum deposit amount to ensure that each deposit has a certain financial value, preventing increased management costs due to small deposits. On-chain deposit logic: Our platform is a...

Note: You can refer to How do I verify an individual account for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason for identity verification? You can check your email for the failed reason and submit it again by clicking the link. Learn more in Terms of Service.

You can only deposit the rewards into our account once it is deposited into your wallet, as we don't support blockchain reward deposits.Combined deposits When you want to do a deposit, make sure you submit only one deposit request each time. If you submit multiple requests into a single deposit transaction, you'll not receive your deposit.

The withdrawal process typically goes through the following four stages: Withdrawal Application > Pending > In Progress > SentHow do I check my withdrawal status? You can check the current status of your withdrawal on the withdrawal details page. Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred. On the App: 1. Select Assets > Withdraw > Withdraw crypto 2.