All
FAQ
Announcements
Product documents
TradingView Subscription Codes – Terms and Conditions
Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX, and users cannot claim any acquired rights to reuse the code.2.17.Published on Jul 23, 2025Updated on Sep 9, 20256I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Feb 9, 202627How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on May 19, 2025Updated on Mar 24, 202620ALL-IN Campaign terms and conditions
To qualify, you must enter your ALL-IN event confirmation access code in the OKX app during the Campaign Period. Only valid access codes associated with registered ALL-IN attendees will be eligible. Please note: Access codes may not be shared publicly. Any access code found to be publicly distributed (for example, via social media or forums) will be invalidated. In order to participate and receive the rewards, winners must pass or have previously passed OKX's advanced identity verification.Published on Aug 18, 2025Updated on Nov 17, 20251How do I protect my account from Trojan horse takeovers?
Display fake pop-ups You may see convincing prompts asking for two-factor authentication codes or other sensitive data.How does the Trojan horse take over our OKX account? If your OKX account is logged in on an infected device, or if you access your email, SMS, or Google Authenticator from it, the Trojan can capture your login credentials and verification codes. This includes the codes required to authorise actions such as withdrawals or security setting changes.Published on May 30, 2025Updated on Feb 5, 202614Las Vegas GP 2025 Poker Chip Campaign Terms and Conditions
To qualify, you must opt-in by scanning the QR code or by activating the referral code described above that you received during the Campaign Period. The codes and campaign link will lead to the app or the Campaign landing page. In order to participate and receive the rewards, winners must pass OKX's advanced identity verification. Limit one reward per eligible participant.Published on Nov 18, 2025Updated on Nov 19, 2025How do I explore new trading opportunities on OKX?
Staying on top of information and gauging social sentiment is key to spotting the right opportunities, especially in a fast-moving market where Bitcoin prices can be super volatile. Our new advanced feature, OKX Feed, is designed to boost your crypto trading experience, including crypto-specific insights, real-time updates from whitelisted X accounts, and community-driven content using sentiment analysis. Stay globally connected to crypto news and access critical updates.Published on Jan 17, 2025Updated on Oct 15, 20253How do I update my email?
Enter the code accordingly.Published on Sep 6, 2023Updated on Oct 15, 20253How do I change my email?
Enter the code accordingly.Published on Sep 6, 2023Updated on May 22, 20264,153How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly. Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on May 21, 20266How do I register for an OKX account?
into the Enter your email code field.Published on Sep 6, 2024Updated on Apr 27, 202644How do I register an account on OKX?
A six-digit registration verification code will be sent to your email and you'll have 10 minutes to enter the verification code into the Enter your email code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Apr 27, 202627,808How can you protect yourself from a phishing attack?
OKX has launched anti-phishing code function. You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Apr 17, 20263,748What can help prevent P2P crypto scams and protect my assets?
Avoid scanning QR / providing verification code: Don't scan QR codes or share verification codes with others, as doing so may result in unauthorized access to your account. Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1.Published on Sep 2, 2023Updated on Feb 12, 20261,463How do I link an authenticator app?
Once your authenticator app is ready, select I've downloaded one to continue Use your authenticator app to scan the QR code, or manually enter the setup code in the authenticator app Note: As different applications may have different interfaces or settings, you may follow the instructions in your authenticator app Once you've added your OKX account to the authenticator app, select Continue Verify new authenticator app by obtaining the 6-digit verification code from your app and Confirm to completePublished on Aug 29, 2023Updated on May 21, 202616,380