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Apple Pay – Additional Terms
Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing.Published on Aug 8, 2025Updated on May 8, 2026FAQ10Passkey FAQ
Can Apple devices bind multiple passkeys? Each account can only be bound to one passkey.11. Why don't I see 'Use Passkey' or the authentication pop-up on my iPhone? This is usually caused by an incorrect AutoFill & Passwords configuration. Go to Settings > General > AutoFill & Passwords and make sure Passwords is turned on and Authenticator is turned off.12. Why did my passkey stop working after reinstalling the Android app?Published on Mar 19, 2025Updated on May 27, 2026FAQ131How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding.More info about Passkeys Passkeys are used differently for DEX trading wallet and Pay.Published on Aug 16, 2023Updated on May 22, 2026FAQ13,321How do I authorize a new device when I log in?
If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on May 27, 2026FAQ13,942Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on May 23, 2026FAQ15How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026FAQ190How to fix Pay passkey error on Android devices
Passkey error on Android devices occurs when Google Play Services fails to process passkey authentication for OKX Pay or OKX Card. This prevents your device from completing certain verification or authorization actions. You can usually resolve the issue by updating Google Play Services or deleting the damaged Pay passkey stored in your Google Password Manager.How to fix Pay passkey error? We recommend two solutions.Published on Dec 8, 2025Updated on Apr 17, 2026FAQ43How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on Dec 26, 2025FAQ2,969What can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ301How does leverage work in X-Perps trading?
If you're new to X-Perps, consider starting with lower leverage until you are comfortable with how margin, liquidation, and funding rates work together.5. Does leverage affect funding payments? Leverage affects your position size, and funding payments are calculated based on position size. A larger leveraged position will result in larger funding payments, both received and paid. Need help with an OKX product? Find guides and answers in our Help Centre. Visit here.Published on Apr 9, 2026Updated on Apr 30, 2026FAQPay FAQ
How can I restore my Pay account after changing devices? Changing devices: If you switch to a new device, as long as your new device (with the same Google or Apple ID) supports passkeys and you sign in with your existing account, you can continue using your passkey normally.Published on Apr 28, 2025Updated on May 22, 2026FAQ2,516How do I secure my account after detecting unusual activity?
Go to Menu > User center > at Profile, look for Connected accounts > Unlink any social account which is not linked by you.Use a secure device We strongly recommend performing all security-related actions on a trusted device that’s free of malware. If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on Feb 12, 2026FAQ33How does insufficient permissions for TRON wallet addresses work?
Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions. If your address doesn't have permission, kindly update the owner permissions to regain full access to the wallet. The outcome of the TRON wallet address search To learn more about other Risk Fraud topics, visit here.Published on Aug 20, 2024Updated on May 19, 2026FAQ226How does the V3 liquidity pools work on OKX DeFi?
How does market making work? Market making in DeFi involves providing liquidity to decentralized exchanges (DEXs), such as adding assets like ETH or SOL to pools. In return, you earn a share of the trading fees, contributing directly to the efficiency of the crypto ecosystem. By ensuring there are sufficient assets for trading, market makers help stabilize price fluctuations. Additionally, impermanent loss is a key concept to consider.Published on May 14, 2024Updated on Sep 12, 2025FAQ25How does the P2P marketplace ads recommendation logic work?
To continue providing the best P2P trading experience, we've introduced a Recommended sorting feature on both web and app (Android). While the default ad sorting on the P2P marketplace will be based on price, you can also sort ads by our recommendation. The factors are determined in the following sequence: Merchant tier (Diamond > Super > Lite) > quality of merchant > price of ad > ad creation...Published on Aug 24, 2023Updated on Mar 16, 2026FAQ24