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What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on Jun 30, 2022Updated on Feb 12, 202696Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 20261,040How do I transfer/deposit crypto with my sub-accounts?
You can only transfer crypto from your main account into your sub-account. To transfer funds from your sub-account back to your main account, you must do this within the main account.How do I transfer crypto from my main account to sub-account?Published on Aug 22, 2023Updated on May 13, 20267,971Sub-account update methods and FAQ
If the main account has a commission rate, rebates generated from sub-account trading will be credited to the main account.Will I receive email notifications for sub-account deposits? No. Sub-account deposits won't receive email notifications. This feature is only supported for the main account.How do I delete a sub-account?Published on Sep 29, 2024Updated on Mar 13, 202620What is sub-account?
be updated daily in accordance with the main account.Published on Aug 22, 2023Updated on May 22, 20261,855What is VIP Loan?
In the event that borrowers do not choose to include their main account in the Risk Unit, they may choose to treat a sub-account as the delegated main account where the Creditline / VIP Loan service are provided. Each of the main / sub-accounts can only be part of one Risk Unit. In the absence of a selection of Risk Unit composition, the Main and all eligible sub-accounts are selected to form the Risk Unit.Published on Dec 16, 2025Updated on Apr 9, 20261How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on Oct 24, 2024Updated on Feb 9, 202611What's OKX Web3 wallet?
Be careful when clicking on unknown links and downloading new software. Note: Using the wallet doesn't require identity verification, review, or account login. After creating or importing a wallet, you can start using it immediately without verifying a phone number, email address, or identity information. The wallet password isn't the same as the seed phrase or private key. Its primary purpose is to protect your transaction security and sensitive information.Published on Sep 5, 2023Updated on Mar 12, 2026101,972How are futures trading fees calculated on OKX?
Sub-account and main account fee tiers Your main account’s fee tier is determined by the total futures trading volume of the main account and all sub-accounts over the past 30 days. After a sub-account is created, it will inherit the main account’s fee tier after 24:00 (HKT) on the same day.30-day futures trading volume calculation Futures trading volume is calculated in USD.Published on Mar 20, 2023Updated on Mar 29, 2026332How do I trade smart with the right leverage?
Select My copies on the Copy trading main page and follow the same steps as in the Option 1 processOption 3 Set the leverage for each individual's futures on the manual trading page. Note: recommend setting the leverage for all futures to 20x or lower. Access the trading page via the Trade entry and revise your leverage accordingly at the Isolated optionWhat are the benefits of setting a low copy trading leverage?Published on Aug 8, 2023Updated on Feb 9, 20261,032How do I stay safe from phishing SMS using the name OKX?
Even experienced users can be caught off guard if they're not careful. Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed.Published on May 9, 2025Updated on Mar 4, 2026323How do I discover new trading opportunities on OKX?
Head over to the discover option on the main menu Select Opportunities from the main options. Once in, you'll be able to find the latest news update within the Feed. Read through the latest news update from the Opportunities feedHow do I discover the latest news from the trading chart screen?Published on Jan 17, 2025Updated on Apr 6, 2026260How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on Aug 9, 2024Updated on May 22, 202632How do I change my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification.Published on Sep 11, 2023Updated on Apr 24, 20264,409How do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security Select Phone under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on Sep 7, 2023Updated on May 22, 202614,695